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Return Policy

We gladly accept returns with conditions :
  • Contact us within : 7 days of delivery
  • Ship items back within : 14 days of delivery
  • We offer complimentary return for our rugs collection within Australia wide.
  • Once we get the item/s back, we will process return inspection.
  • We will issue full refund for your return item/s in condition that the item/s is received by us in original, unused and undamaged condition.
  • We are not responsible for any lost parcel/s during transit and we are unable to offer refunds, exchanges or credit notes on lost parcel/s.
  • 10% restocking fees may applies if order is cancelled during transit.
  • Unfortunately because some of our items are one of a kind , we are not able to accept any exchanges.
  • Items not eligible for change of mind returns.
  • International Return postage outside Australia is at customer's cost
  • Orders of 3 or more rugs of any size or style, only a single item from the order is eligible for return. 
  • Orders of 2 or more rugs of the same SKU (same style & same size), only a single item of the same SKU is eligible for return.
Conditions of return :
  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • We will issue full refund for your return item/s in condition that the item/s is received by us in original, unused and undamaged condition.
  • We are not responsible for any lost parcel/s during transit and we are unable to offer refunds, exchanges or credit notes on lost parcel/s.
The following items can't be returned or exchanged or refunded :
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Final Sale items ( within sale range )
  • Heavily damaged item
    Australia domestic customer return :
    • Please get in touch with us should you wish to return any bulky item , we offer complimentary return pick up service from your address to our warehouse. (Applicable to selected items only within Australia Metro region )
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