Return Policy

We gladly accept returns :

Contact us within : 7 days of delivery
Ship items back within : 14 days of delivery
Once we get the item/s back, we will process return inspection.
We will issue full refund for your return item/s in condition that the item/s is in original, unused and undamaged condition.
10% restocking fees may applies if order is cancelled during transit.
Unfortunately because some of our items are one of a kind , we are not able to accept any exchanges or cancellations.
But please contact us if you have any problems with your order.
Items not eligible for change of mind returns
Orders of 3 or more rugs of any size or style, only a single item from the order is eligible for return.
Orders of 2 or more rugs of the same SKU (same style & same size), only a single item of the same SKU is eligible for return.

Conditions of return :

Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We will issue full refund for your return item/s in condition that the item/s is in original, unused and undamaged condition.

The following items can't be returned or exchanged :

Because of the nature of these items, unless they arrive damaged or defective,

We can't accept returns for:

Perth domestic customer return :

Please get in touch with us should you wish to return any bulky item , we offer complimentary return pick up service from your address to our warehouse. (Applicable to selected items only)