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Return Policy

We gladly accept returns :
    • Contact us within : 7 days of delivery
    • Ship items back within : 14 days of delivery
    • Once we get the item/s back, we will process return inspection.
    • We will issue full refund for your return item/s in condition that the item/s is in original, unused and undamaged condition.
    • 10% restocking fees may applies if order is cancelled during transit.
    • Unfortunately because some of our items are one of a kind , we are not able to accept any exchanges or cancellations.
    • But please contact us if you have any problems with your order.
    • Items not eligible for change of mind returns
    • Orders of 3 or more rugs of any size or style, only a single item from the order is eligible for return. 
    • Orders of 2 or more rugs of the same SKU (same style & same size), only a single item of the same SKU is eligible for return.
Conditions of return :
  • Buyers are responsible for return shipping costs.
  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • We will issue full refund for your return item/s in condition that the item/s is in original, unused and undamaged condition.
The following items can't be returned or exchanged :
Because of the nature of these items, unless they arrive damaged or defective,
We can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on SALE
    Perth domestic customer return :
    • Please get in touch with us should you wish to return any bulky item , we offer complimentary return pick up service from your address to our warehouse. (Applicable to selected items only)

    Get 10% on your first order !

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